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Managed Services

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ICT Maintenance and Support

Case Study 1

Client: Qatari Diar

CSL Network Solutions (Networks) have been supplying IT Managed Services to Qatari Diar Ltd for over 10 years.  Throughout this close relationship Networks have supplied:

  1. Onsite technical presence for 3 days a week to manage their ICT Infrastructure in London; Jersey; Montenegro; Washington and Luxembourg.
  2. 10 x 5 Helpdesk and remote support
  3. 24 x 7 Helpdesk and remote support
  4. 4 and 2-hour onsite response
  5. Multiple IT relocations
  6. Multiple Audio-Visual Solutions
  7. Multiple Boardroom Solutions

Solution: ICT Support

Qatari Diar is a property development firm, which also operates through an internationally. The firm’s expanding international network comprises an office in Brussels, Montenegro, Jersey, US, London and Doha.

Here are some of the project highlights that Networks has carried out:

  1. Provision of:
    1. 10 x 5 Helpdesk and remote support
    2. 24 x 7 Helpdesk and remote support
    3. 4 and 2-hour onsite response
    4. Onsite Engineering
  2. Configuration and management of WAN for international links
  3. Build and design of Network and IT systems planning
  4. Supply and project manage and installation of switched LAN infrastructure with ongoing upgrades and expansion
  5. Supply, installation and configuration of Dell servers; Dell SANs; Dell workstations; notebooks; laptops; Apple iPhones and iPads
  6. Software upgrade management and rollout
  7. Technical support and facilities management
  8. Internet security development
  9. Supply and configuration of DR network and link
  10. Supply, installation, configuration and support of resilient new building network including VoIP and video multicast, incorporating multi-VLAN and virtual router redundancy
  11. Supply of various WLAN solutions
  12. Consultancy support for client deployment and package creation
  13. Technical helpdesk and 4 – Hour response
  14. Technical labour resources for out of hours office relocations and system migrations
  15. 24 x 7 monitoring of ICT hardware
  16. IT asset management

Contact:

Ann  Hodgetts: Commercial Director

Case study 2

Client: Speirs and Major

CSL Network Solutions (Networks) have been supplying IT Managed Services to Speirs and Major for over 5 years.  Throughout this close relationship Networks have supplied:

  1. Onsite technical presence for 1 day a week to manage their ICT Infrastructure in London and Edinburgh
  2. 8 x 5 Helpdesk and remote support
  3. 4 hour onsite response
  4. IT relocations
  5. ICT Consultancy

Solution: ICT support

Speirs and Major are a multi award winning lighting design company operating out of London and Edinburgh and delivering services on a global basis.

Here are some of the project highlights that Networks has carried out:

  1. Provision of:
    1. 8 x 5 Helpdesk and remote support
    2. 4 hour onsite response
    3. Onsite Engineering
  2. Configuration and management of WAN for UK wide links
  3. Build and design of Network and IT systems planning
  4. Supply and project manage and installation of switched LAN infrastructure with ongoing upgrades and expansion
  5. Supply, installation and configuration of Dell servers; Dell SANs; Dell workstations; notebooks; laptops.
  6. Software upgrade management and rollout
  7. Technical support and facilities management
  8. Internet security development
  9. Supply and configuration of DR network and link
  10. Supply, installation, configuration and support of resilient new building network, incorporating multi-VLAN and router redundancy
  11. Supply of WLAN solutions
  12. Consultancy support for client deployment and package creation
  13. Technical helpdesk and 4 – Hour response
  14. Technical labour resources for out of hours office relocations and system migrations
  15. 24 x 7 monitoring of ICT hardware

Contact:

Mark Major: Director

Case study 3

Client: Cheesman Accountants

We are a medium-sized accountancy firm based in North London. Cheesmans was started in 1990 by Carol Cheesman who had left a large accountancy firm in order to focus on what she felt was important – providing quality service for small- and medium-sized clients.

CSL Network Solutions (Networks) have been supplying IT Managed Services to Cheesman Accountants for over 5 years.  Throughout this close relationship Networks have supplied:

  1. Onsite technical presence for 1 day a week to manage their ICT Infrastructure in London
  2. 8 x 5 Helpdesk and remote support
  3. 4 hour onsite response
  4. IT Consultancy
  5. ICT design and build

Solution: ICT support

Here are some of the project highlights that Networks has carried out:

  1. Provision of:
    1. 8 x 5 Helpdesk and remote support
    2. 4 hour onsite response
    3. Onsite Engineering
    4. Remote support for roving staff
  2. Build and design of Network and IT systems planning
  3. Supply; project manage and install of switched LAN infrastructure with ongoing upgrades and expansion
  4. Supply, installation and configuration of servers; SANs; workstations; notebooks; laptops.
  5. Software upgrade management and rollout
  6. Technical support and facilities management
  7. Internet security development
  8. Supply and configuration of DR network and link
  9. Management of ICT Infrastructure
  10. Supply, installation, configuration and support of resilient new building network
  11. Consultancy support for client deployment and package creation
  12. Technical labour resources for out of hours office relocations and system migrations
  13. 24 x 7 monitoring of ICT hardware

Contact:

Carol Cheesman: Director

Case study 4

Client: Prestbury Investments

 

CSL Network Solutions (Networks) have been supplying IT Managed Services to Prestbury Investments for over 5 years.  Throughout this close relationship Networks have supplied:

  1. Onsite technical presence for 1 day a week to manage their ICT Infrastructure in London
  2. 8 x 5 Helpdesk and remote support
  3. 4 hour onsite response
  4. IT Consultancy
  5. ICT design and build

Solution: ICT support

Prestbury Investments LLP is a real estate investment firm based in United Kingdom Here are some of the project highlights that Networks has carried out:

  1. Provision of:
    1. 8 x 5 Helpdesk and remote support
    2. 4 hour onsite response
    3. Onsite Engineering
  2. Build and design of Network and IT systems planning
  3. Supply; project manage and install of switched LAN infrastructure with ongoing upgrades and expansion
  4. Supply, installation and configuration of servers; workstations; notebooks; laptops.
  5. Software upgrade management and rollout
  6. Technical support and facilities management
  7. Internet security development
  8. Supply and configuration of DR network and link
  9. Management of ICT Infrastructure
  10. Supply, installation, configuration and support of resilient new building network
  11. Consultancy support for client deployment and package creation
  12. Technical labour resources for out of hours office relocations and system migrations
  13. 24 x 7 monitoring of ICT hardware

Contact:

Sandy Gumm: Director

ICT Infrastructure

Case study 1

Client: EDF Energy

CSL Network Solutions (Networks) have been supplying IT Infrastructure Services on a project basis to EDF Energy for over 3 years.  Throughout this close relationship Networks has supplied:

  1. Onsite engineering
  2. Project Management
  3. Pre-Project Support
  4. Post project support

Solution: Staff relocation ICT Infrastructure build

EDF Trading is a leading player across the global energy markets.

Here are some of the project highlights that Networks has carried out:

  1. Project management of multiple staff relocations over a number of phases
  2. Move of over 300 Staff
  3. Decommission of over 350 PC’s
  4. Recommission of over 350 PC’s
  5. Cabling and patching on existing LAN

Contact:

Claudia Binkert: Facilities Manager

Case study 2

Client: Speirs and Major

CSL Network Solutions (Networks) have been supplying IT Managed Services to Speirs and Major for over 5 years.  Throughout this close relationship Networks have supplied:

  1. Onsite technical presence for 1 day a week to manage their ICT Infrastructure in London and Edinburgh
  2. 8 x 5 Helpdesk and remote support
  3. 4-hour onsite response
  4. IT relocations

Solution: Staff relocation and ICT Infrastructure design and build

Speirs and Major are a multi award winning lighting design company operating out of London and Edinburgh and delivering services on a global basis.

Here are some of the highlights that Networks has carried out:

  1. Design and build of Physical LAN in Edinburgh and London
  2. Design and build of physical WAN
  3. Relocation of London office and staff
  4. Relocation of Edinburgh office and staff
  5. Configuration and management of WAN for UK wide links
  6. Design Build and Configuration of VPN and Firewall services for UK offices

 

Contact:

Mark Major: Director

Case Study 3

Client: Qatari Diar

CSL Network Solutions (Networks) have been supplying IT Managed Services to Qatari Diar Ltd for over 10 years.  Throughout this close relationship Networks have supplied:

  1. Onsite technical presence for 3 days a week to manage their ICT Infrastructure in London; Jersey; Montenegro; Washington and Luxembourg.
  2. 10 x 5 Helpdesk and remote support
  3. 24 x 7 Helpdesk and remote support
  4. 4 and 2-hour onsite response
  5. Multiple IT relocations
  6. Multiple Audio-Visual Solutions
  7. Multiple Boardroom Solutions

Solution: ICT Infrastructure design and build and staff relocation

Qatari Diar is a property development firm, which also operates through an internationally. The firm’s expanding international network comprises an office in Brussels, Montenegro, Jersey, US, London and Doha.

Here are some of the highlights that Networks has carried out:

  1. Design and build of Physical LAN in London
  2. Design and build of physical WAN
  3. Relocation of London office and staff
  4. Configuration and management of WAN
  5. Design Build and Configuration of VPN and Firewall services for UK offices and links to international offices
  6. Build and design of Network and IT systems planning
  7. Supply and project manage design and install of switched LAN infrastructure with ongoing upgrades and expansion
  8. Supply, installation and configuration of Cisco servers; Cisco Switches; Cisco firewalls; Cisco phone system; Dell workstations; notebooks; laptops; Apple iPhones and iPads
  9. Software upgrade management and rollout
  10. Cost; design and manage ISP and Voice connectivity
  11. Supply and configuration of DR network and link
  12. Supply, installation, configuration and support of resilient new building network including VoIP and video multicast, incorporating multi-VLAN and virtual router redundancy
  13. Consultancy support for client deployment and package creation

Contact:

Ann  Hodgetts: Commercial Director

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